We at Sheth Goshala & Organic Industries strive hard to maintain the best possible quality standards during entire production cycle to deliver the best in quality ORGANIC, HERBAL & PANCHAGAVYA products, to our consumers.

Our replacement, return and refund policies are designed keeping customers first and we always try to deliver the best in the class service to our consumers.

The exchange, return & refund policies mentioned below are applicable only on the Purchases made online through our official website https://www.shethgoshala.com and not applicable for products bought at offline stores or on any third-party platforms.

You can call us on 9356421537 or e-mail us at shethgoshala1971@gmail.com within 7 days from the date of delivery to book an exchange/ return/ refund request.

Replacement – Replacement of the products may be considered in below scenarios –

• In-transit damage of the product if such instances reported within 24 hours of product delivery.

• If we deliver a product with Shelf life remaining < 50% of the product life if such instances reported within 24 hours of the delivery.
• In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluation.
• The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.

Scenarios where Replacement of the products is not allowed –

• No replacement is allowed for any expired product.

• Used products are strictly not allowed for replacement.
  
  

Return –

• Products are delivered on NON – RETURNABLE BASIS
• Return is allowed only in case of delivery of incorrect or damaged products.

Refund –

• Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.
• Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
• Refunds via E-Voucher can be redeemed on next purchase within the validity date.
• Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).
• Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
• Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

Refund and Returning Policy

Regarding Refunding of Amount:-

We offer a 100% money back guaranty. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate). Returns for refund must be received back into the warehouse within 15 days from the date of Delivery. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods. We do not refund users for postage expense of the returning the goods.

Regarding Replacement of Product:-

In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.